FAQ Page

Last updated on 01 Aug 2018.

What Shipping Methods Are Available?

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

To keep prices low for you, most of our packages are shipped from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Any packages shipped from our US warehouse are shipped through USPS.

How Long Will it Take To Get My Package?

Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates:

Location *Estimated Shipping Time
The United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
United Kingdom 10-30 Business days
Switzerland 10-30 Business days

*This doesn’t include our 2-5 day processing time.

How Do I Track My Order?

You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will My Items Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

What About Customs?

We do not have any control and therefore are not responsible for any Customs fees once the items have been shipped. By purchasing our products, you consent that your packages should be shipped to you and that you may be assessed customs fees when they arrive in your home country.